Enterprise 2.0 SUMMIT: Schedule

Feb 7-8, 2012
Cercle National des Armées, Paris

Organized by

Understanding and Designing the Social Business Excellence

Enterprise 2.0 and its social techniques are nowadays an integral part of many corporations on their way to business excellence and improved performance. They strive for the design of a new model for the enterprise, the value creation, the business processes as well as the collaborative environment.

Thus the key for the thementerprise 2.0 SUMMIT 2012 is Understanding and Designing the Social Business Excellence. The conference discusses current practices and future visions on how to provide more business excellence by the introduction of a social business design. The focus will be on the key challenges and success factors for three crucial parts: The new model of the organizational setup, the “socialized” processes and the collaborative workplace. The topic will be discussed from three different angles in parallel tracks addressing:

Enterprise 2.0 Project Excellence: The key excellence factors for the transformation phase
Enterprise 2.0 Practice Excellence: The overall use scenarios
Enterprise 2.0 Organizational Excellence: The new organizational setup

The conference language is English.

Conference Schedule / Feb. 07 2012

Track 1: Project Excellence

Track 2: Practice Excellence

Track 3: Organizational Excellence

Reception & Welcome Coffee

Welcome Note

Keynote Session: Understanding the Social Business Excellence

Social Business Excellence – what is it and how to achieve it?
Challenges and success factors for enterprise social business strategy

Coffee break

Social Maturity Strategies

Adoption patterns for different scopes, maturity levels and stakeholders
Challenges along the maturity cycle

Best-Practices: Improving Internal Communications

Challenges of social intranet practices
Success factors for securing a business relevant information flow

Designing the Social Workplace

Challenges of a ubiquitous working environment
Social software as key for the digital workplace
Organizational setup for the digital workplace

Lunch Break

Community & Engagement Management

Challenges for the community management
Moderation & management guidelines
Gamification as new engagement concept

Best-Practices: Enhancing the Information Flow

Lessons learned from projects with social messaging and social networking focus
Key success factors to install and enhance the internal information flow

Best-Practices: Social CRM

Challenges of the social customer management
Conceptual approaches to a holistic way of social customer management

Session Break

Leveraging the Social Business Deployment

Deployment & adoption strategies for social business technology
Challenges of the correlation between adoption and deployment

Best-Practice: Fostering Knowledge Sharing

Lessons learned from projects with a knowledge sharing approach
Key success factors to implement and improve the knowledge sharing

Mastering Social Skill Management

Relevant skill-set for the collaborative workplace
Enabling concepts for social and collaborative work mindset

Coffee break

Realizing an Enterprise-Wide Assessment

Assessment and deployment strategies for social business technology
Challenges of the correlation of adoption and deployment

Best-Practices: Enriching the Knowledge Retention

Knowledge gardening versus knowledge managing
Securing the retention of relevant and important knowledge sources

E2.0 Manager: Between Transformation & Transition

Job description of the Enterprise 2.0 manager
Skills and competences for a successful Enterprise 2.0 project management

Session break

Keynote Session: On the Road to the Model of the Social Enterprise

Process & workflow management in a networked organization
Organizational framework for the social enterprise

Conference Schedule / Feb. 08 2012

Track 1: Project Excellence

Track 2: Practice Excellence

Track 3: Organizational Excellence

Reception & Welcome Coffee

Models for the Social Business Transformation

Challenges and concepts for the social business transformation
Practical implications for the transformation and change management

Best-Practice: Strenghtening Collaboration

Challenges of the socially enhanced business and project collaboration
Governance and management approaches to social collaboration

How-to put the social into process

Discussion about the connection between the social collaboration and the business process management
Key improvement of the social sphere for the structured business processes

Session break

Defining the Social Business Analytics

Best-Practice: Regaining Business Agility